FAQs

Your Rights Respecting Your Personal Information

Users may exercise certain rights regarding their Personal Information processed by MSLM. In particular, Users have a right to:

Withdraw your consent at any time
Users have the right to withdraw consent where they have previously given their consent to the collection, use, disclosure or other processing of their Personal Information. Users may withdraw their consent by contacting mslm@mountstlouis.com

Access your personal information
Users are entitled, with certain legal restrictions, to access and review their Personal Information held by the Resort. The information provided by MSLM will include a general description of the personal information held, how the information was and will be used, and who the information has been disclosed to.

The Resort reserves the right to refuse to provide access to Personal Information in circumstances during which the Resort is permitted by law to refuse access, including where providing access would reveal Personal Information about a third party, if the release of the Personal Information could affect the security of an individual, or if the Personal Information is subject to privilege. Any refusal to provide information to The User will be in writing, detailing reasoning and any further available steps.

Requests for access to Personal Information should be made in writing to mslm@mountstlouis.com Information will be released within 30 days of the date of request. Users may be required to provide proof of identity before the information is released, and there may be a minimal administration fee for providing the information which The Resort will provide estimate in advance.

Accuracy of personal information
Accurate Personal Information is required for the efficient and effective delivery of products and services. The Resort will make reasonable efforts to ensure the accuracy of personal information collected used in decisions that affect individuals or are disclosed to other organizations.
Individuals may contact mslm@mountstlouis.com to modify or correct any Personal Information. Corrections will be made within a reasonable timeframe. In the event the correction is not deemed reasonable by MSLM, the correction will be noted, but no correction will be completed.

Object to processing of your personal information
Users have the right to object to the processing of their Personal Information or Personal Data in certain circumstances where Personal Information is being processed on a basis other than consent. In particular, Users can object to the processing of their Personal Information for purposes of direct marketing at any time.

Restrict the processing of your personal information
Users have the right, under certain circumstances, to restrict the collection, use, disclosure or other processing of their Personal Information, meaning Users can limit how MSLM uses their Personal Information or Personal Data.

Have their personal information deleted or otherwise removed
Users have the right, under certain circumstances, to obtain the erasure of their Personal Information or Personal Data from the Resort. If required to erase Personal Information or Personal Data, the Company will do so without delay.

Lodge a complaint
Users have the right to bring a claim before the Commissioner appointed under the Freedom of Information and Protection of Privacy Act.

Obtain assistance from the Office of the Privacy Commissioner of Canada
Users who have reasonable grounds to believe that the organization has contravened or is about to contravene a provision of PIPEA may report directly to the OPCC.

Office of the Privacy Commissioner of Canada

Toll-free: 1-800-282-1376
Phone: (819) 994-5444
Fax: (819) 994-5424
TTY: (819) 994-6591

Users will not face punitive actions from The Resort for reporting such breaches. Additionally, If any of these situations arise, the User, or “whistleblower,” is protected from any punitive action taken by an organization against him or her.